Change Agent

I have been a change agent and a process consultant and I have stood before well-dressed executives and stated clearly and with conviction: If you achieve this goal state, all forms of frankincense and myrrh will come to you. And they have believed me.

The cost to paint the As-Is was low – it is a paint by number. The cost to portray the To-Be vision was higher – we consultants are paid for our insight and experience. The expense to connect these dots is exorbitant, not because it is where the money would be made, but because it also required that certain guarantees could be stated: principally that the transformation could happen. Business Process Reengineering always seemed to happen, but unfortunately the To-Be never seemed to achieve its promise to anyone other than the consultancy. They made their margin and then some, but few clients ever really reached their desired outcomes.